I work at Motel 6 and its not the greatest. How could i improve on it. I'm a front desk clerk.?

Any tips on things i should have on hand at the desk. Things i should know. I work in the Anaheim/Orange Area.

a blow torch

http://www.craigslist.org/about/best/chi/67319644.html

Be knowledgeable of the area around you. People that check in may want to go out for a bit and good directions or suggestions of places to go are highly regarded.

Be professional and polite at all costs. It will make your guests feel welcome and comfortable.

Call a Hilton or Hyatt or any reputable hotel chain manager and ask them what classes you can take to advance your education in the field. You'll be surprised to find out how much knowledge there is to be gained there.